Inbound Call Center
Our U.S. and Overseas inbound call center allows you to provide 24/7 support to your customers.
Unlike a call center, which receives requests only by telephone, the contact center handles inbound customer communication over multiple channels such as telephone, web, chat, email, messaging apps, social media, text, fax, and SMS. Contact centers use various types of advanced technology to help resolve customer issues quickly, to track customer engagements, and to capture interaction and performance data.
International Connects is a contact center, with a call center beginning. However, by utilizing all communication channels and employing Omnichannel support, International Connects has established a firm foothold in the contact center industry.
" International Connects worked closely with us to understand our specific requirements and to deliver candidates who enjoy what they do. While we understand that we are one of many client of IC we are always treated as if we are the only client."
— Thomas L., COO, Manufacturing
“ As a startup it is important to hire the right team. We know what we wanted and IC knew what we needed. We are thankful to their team. ”
— Brian C, Tech Founder
Our Call Center Services Includes:
Brand Ambassador Services
Business Process Outsourcing
Customer Service & Returns Processing
Employee Callout & Helpline
Help Desk & Technical Support
Order Entry & Processing