Technical Support &
Live Help Desk Support
Separate your IT company from the competition by providing immediate live 24/7 support.
We may not be IT Administrators but we are live, helpful customer professionals that can log your clients issues and provide updates and assurances that their issues are being handled promptly and correctly.
The right questions can be asked, trouble tickets can be logged & updated as well as troubleshooting and escalations performed. Our services allow you to provide support to your customers 24 hours a day, 7 days a week.
Help Desk & Technical Support Solutions
We provide Level 1 Help Desk Administration via telephone, email, chat, etc. 24/7/365. If a customer has an issue, we believe that there is no excuse for not providing immediate response to their emails, chats or phone calls
Professional and Responsive Customer Care Embodies Everything We Do
Our representatives listen and document issues in full detail and can set resolution expectations based on level of severity. You customize how your clients’ calls are handled, escalated and reported to you.
Services We Provide To IT Companies
24/7 Tier 1 help desk administration includes, but is not limited to: triaging incident severity, reacting within SLA parameters, opening, updating and escalating support requests, performing troubleshooting steps, notifying of known issues, current statuses and expected repair times, resetting passwords, communicating regarding trouble ticket status, etc. Through API connections we can communicate directly with your software and platform.